Last Updated: 11-Oct-2024

At StampStory, we aim to provide a seamless shopping experience by ensuring that our pricing is transparent and our shipping services are reliable. This Shipping & Pricing Policy outlines the details regarding product prices, shipping charges, and delivery timelines.

1. Pricing Information

• All prices listed on info@stampstory.in are in Indian Rupees (INR) and are inclusive of all applicable taxes.
• Prices of products may change from time to time due to promotions, sales, or updates, and StampStory reserves the right to change prices without prior notice.
• The price of a product at the time of purchase will be the price applicable for that transaction, even if the price changes after your order is placed.
• Any additional charges such as delivery fees, handling fees, or taxes will be mentioned clearly at checkout before you confirm your order.

2. Shipping Information

We strive to deliver your products in a timely manner across India and internationally. The following details will help you understand our shipping process:

a. Shipping Locations

• Domestic Shipping: We ship across all major cities and towns in India.
• International Shipping: We offer shipping to selected countries. Please contact us at info@stampstory.in for international shipping queries.

b. Shipping Charges

• Within India: We offer free shipping on orders above ₹500. For orders below ₹500, a nominal shipping fee will be applied and shown at checkout.
• International Orders: Shipping charges for international orders vary based on the destination and order size. The exact shipping cost will be calculated and displayed during checkout.

c. Shipping Partners

We partner with reliable courier services to ensure safe and timely delivery of your orders. Our shipping partners include but are not limited to:

• Blue Dart
• Delhivery
• India Post
• DHL (for international shipping)

d. Delivery Timeframes

• Within India: Orders are typically processed within 1-2 business days. Delivery timelines depend on your location:
  • Metro Cities: 3-5 business days products will be delivered
  • Non-Metro Cities: 5-7 business days products will be delivered
  • Remote Areas: 7-10 business days products will be delivered
• International: International deliveries usually take 10-15 business days, depending on the destination country and customs clearance processes.

Please note that delivery times may be affected during peak seasons, sales events, or due to unforeseen circumstances such as natural calamities or strikes.

e. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. If you experience any issues with tracking or delivery, please contact us at info@stampstory.in or call us at +918655660775.

3. Order Processing

• Orders are processed Monday to Saturday, excluding public holidays. Any orders placed on Sundays or public holidays will be processed on the next business day.
• Once an order is processed and shipped, it cannot be canceled. Please refer to our Cancellation Policy for more details.

4. Shipping Delays

In rare cases, shipping delays may occur due to:

• Unforeseen circumstances like weather conditions, transportation strikes, or regulatory issues.
• Delays during holiday seasons or during special promotions.

We will keep you informed if there are any significant delays with your order.

5. Customs, Duties, and Taxes (For International Orders)

For international shipments, please be aware that customs duties and taxes may be imposed by your country. These charges are not included in the product price or shipping cost and are the responsibility of the customer. You will be required to pay these fees when your order arrives in your country. StampStory cannot predict or control the amount of these charges, as they vary by country.

6. Damaged or Lost Shipments

• In the rare event that your shipment arrives damaged, please contact us immediately at info@stampstory.in with photos of the damaged package and item(s). We will work with our shipping partner to resolve the issue and provide you with a replacement or refund.
• If your order is lost in transit, please reach out to us with your order number and tracking information, and we will investigate the issue with the courier. A refund or replacement will be issued once the investigation is complete.

7. Incorrect Shipping Information

It is your responsibility to provide the correct shipping address. If an incorrect or incomplete address is provided, the package may be returned to us or delayed. In such cases:

• We may attempt to contact you to obtain the correct address.
• Additional shipping fees may apply for reshipping the order.

8. Contact Us

If you have any questions or concerns about our shipping or pricing policies, feel free to reach out to us:

• Email: info@stampstory.in
• Phone: +918655660775
• Address: 23/3 HEDAVKAR BLDG. NO.-1, GOKHALE ROAD, DADAR (West), MUMBAI – 400028